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Author(s): Manjusha Dolly Asher, Mohammed Imtiaz Ahmed

Email(s): manjushaasher@ymail.com , imtiazexplores@gmail.com

Address: Pt. Ravishankar Shukla University, Raipur (C.G.) - 492010
Pt. Ravishankar Shukla University, Raipur (C.G.) - 492010

Published In:   Volume - 23,      Issue - 1,     Year - 2017

DOI: 10.52228/JRUA.2017-23-1-2  

ABSTRACT:
This study examines the TQM in services provided by Central Library, NIT, Raipur. A well structured 200 questionnaires were collected from users of Central Library, NIT, Raipur. The present study demonstrates and elaborates the various aspects of TQM being observed, use of information resources and services provided by Central Library, NIT, Raipur. Identifies the levels of use of various services provided. Highlights problems faced by the users and shows satisfaction level of users with central library collection. Suggestions have been given to make the TQM in service more beneficial for the academic community of NIT.

Cite this article:
Manjusha Dolly Asher; Mohammed Imtiaz Ahmed, "Application of Total Quality Management in Central Library of NIT, Raipur Chhattisgarh", Journal of Ravishankar University (Part-A: SOCIAL-SCIENCE), 23(1), pp. 15-21.DOI: https://doi.org/10.52228/JRUA.2017-23-1-2


Reference:

1.    ADAMSON (I). Knowledge management- The next Generation of TQM?. Total Quality Management.16, 8/9; 2005; 987-994.

2.    BROCKMAN (J R). Just another management fad? Implications of TQM for Library and Information services. Aslib Proceedings. 44, 7-8; 1992; 283.

3.    KUMAR (D) and SINGH (R). Need of quality assurance in University Library: A case study of Sardar Vallabh Bhai Patel University of Agriculture and Technology, Meerut, U.P. Pearl. 3, 2; 2009; 13-18.

4.    ROWLEY (J). Implementing TQM for Library Services. Aslib Proceedings. 48, 1; 1996; 17-2.

5.    SIVAKALAI (S) and THULASI (K Y). Total Quality Management in Academic Libraries: A study. International Journal of Educational Research and Technology.  3, 1; 2012; 66-72.

6.    Jennifer Rowley, Making sense of the quality maze: perspectives for public and academic libraries, Library management Vol.26 NO.8/9, 2005, -518 pp. 508

7.    Pandi, P.A. and Rao, S. (2007). Archiving global quality in technical institutions. Indian Journal of Training and Development,37(3): 41-44.

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