This study examines the TQM in services provided by Central Library, NIT, Raipur. A well structured 200 questionnaires were collected from users of Central Library, NIT, Raipur. The present study demonstrates and elaborates the various aspects of TQM being observed, use of information resources and services provided by Central Library, NIT, Raipur. Identifies the levels of use of various services provided. Highlights problems faced by the users and shows satisfaction level of users with central library collection. Suggestions have been given to make the TQM in service more beneficial for the academic community of NIT.
Cite this article:
Manjusha Dolly Asher; Mohammed Imtiaz Ahmed, "Application of Total Quality Management in Central Library of NIT, Raipur Chhattisgarh", Journal of Ravishankar University (Part-A: SOCIAL-SCIENCE), 23(1), pp. 15-21.
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