vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; esa lwpuk mi;ksxdrkZvksa dh larqf"V % ,d v/;;u

(Satisfaction of Information Users in Library of All India Institute of Medical Sciences Raipur : A Study

Hkw"k.k yky nsokaxu^¬ ,oa MkW- gjh”k dqekj lkgw^¬¬

^¬”kks/kkFkhZ] xzaFkky; ,oa lwpuk foKku v/;;u’kkyk] ia0 jfo’kadj 'kqqDy fo’ofo|ky;] jk;iqj ¼N0x0½

^¬¬ofj"B lgk;d izk/;kid] xzaFkky; ,oa lwpuk foKku v/;;u’kkyk] ia0 jfo’kadj 'kqqDy fo’ofo|ky;] jk;iqj ¼N0x0½

bZ&esy % hari197479@yahoo.in

lkj (Abstract)

xzaFkky; esa miyC/k lalk/kuksa ls viuh lwpuk vko’;drkvksa dks iw.kZ djus okyk xzaFkky; mi;ksxdrkZ gksrk gSA lwpuk vkt ds le; dk lcls 'kfDr’kkyh gfFk;kj gS] lkFk gh lwpuk bruk fo’kky gks x;k gS fd mls ,d gh LFkku esa laxzg.k djds j[kuk rFkk lgh le; ij mi;ksxdrkZvksa dks lwpuk iznku djuk ,d cgqr cM+h pqukSrh gSA fcuk lwpuk ds dksbZ Hkh O;fDr fdlh Hkh dk;Z dks ugha dj ldrk gSA izLrqr ’kks/k esa vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; mi;ksxdrkZvksa }kjk mi;ksx fd;s tkus okys lwpuk rFkk miyC/k lalk/kuksa ls gksus okyh larqf"V dk v/;;u fd;k x;k gSA blds fy, vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; mi;ksxdrkZvksa dks iz’ukoyh forfjr dj muds lwpuk vko’;drkvksa rFkk xzaFkky; esa miyC/k lalk/kuksa ds mi;ksx dks tkuk x;k gSA

“kCn ladsr (Keyword) xzaFkky;] lwpuk mi;ksxdrkZ] mi;ksxdrkZ larqf"V] vf[ky Hkkjrh; vk;qfoZKku laLFkku] jk;iqjA 

1- izLrkouk (Introduction)

vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj dh LFkkiuk lu~ 2012 eas NRrhlx<+ dh jkt/kkuh jk;iqj eas dh xbZA ;g ,d laln ds vf/kfu;e ds ek/;e ls ,d Lok;Rr laLFkku ds :Ik eas LokLF; ns[kHkky ds lHkh i{kksa eas mRd`"Vrk nsus ds dsUnz ds :Ik eas dk;Z djus gsrq fd;k x;kA vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj] iz/kkuea=h LokLF; lqj{kk ;kstuk ds rgr Hkkjr ljdkj ds LokLF; vkSj ifjokj dY;k.k ea=ky; }kjk LFkkfir vf[ky Hkkjrh; vk;qfoZKku laLFkku LokLF; lsok laLFkkuksa esa ls ,d gSA ns’k esa xq.koRrk okys r`rh;d Lrj dh LokLF; lsok esa {ks=h; vlarqyu dks lq/kkjus ds mn~ns’; ls vkSj Lukrd rFkk LukrdksRrj fpfdRlk f’k{kk esa vkRefuHkZjrk izkIr djus vkSj izf’k{k.k ds fy, iz/kkuea=h LokLF; lqj{kk ;kstuk us u, vf[ky Hkkjrh; vk;qfoZKku laLFkku ¼,El½ dks LFkkfir djus dh ;kstuk cukbZ gSA

lu~ 2013 esa igyh ckj vf[ky Hkkjrh; vk;qfoZKku laLFkku ubZ fnYyh ds }kjk vk;ksftr izos’k ijh{kk ds ek/;e ls 50 ,echch,l lhVksa ij izos’k gqvk mlds ckn ls yxkrkj orZeku le; rd 100 ,echch,l lhVksa ij izos’k gks jgk gSA ftlesa ns’k ds fofHkUu jkT;ksa ls fo|kFkhZ izos’k ysdj Lukrd o LukrdksRrj dh f’k{kk izkIr dj jgs gaSA orZeku esa Lukrd] LukrdksRrj rFkk ih,p- Mh Lrj dh fpfdRlk f’k{kk dk lapkyu gks jgk gSA

2- xzaFkky; mi;ksxdrkZ (Library Users)

xzaFkky; ds lalk/kuksa dk mi;ksx djus okyksa dks mi;ksxdrkZ] v/;srk] xzkgd rFkk lnL; vkfn ukeksa ls tkuk tkrk gSA lkoZtfud xzaFkky; fo’ks"kr% la;qDr jkT; vesfjdk ds xzaFkky;ksa esa izk;% mls isVªu dgrs gSaA Hkkjr esa mi;ksxdrkZ vFkok v/;srk vR;ar izpkfyr in gS] D;ksafd blls xzaFkky; rFkk blds lalk/kuksa dk mi;ksx ifjyf{;r gksrk gSA tks yksx xzaFkky; dk mi;ksx ugha djrs gaS] mUgsa ge v/;srk ugha ekurs vFkkZr xzaFkky; ds os vmi;ksxdrkZ gSA

vktdy lwpuk&mi;ksxdrkZ 'kCn vR;f/kd izpfyr gks x;k gSA bldks vU; uke@inksa ls Hkh tkuk tkrk gS & tSls ikBd] lnL; vkfnA Kku lkefxz;ksa ds mi;ksxkFkZ vk;ksftr lsokvksa dk mi;ksx djus okys vFkok Kku dk fu;fer :Ik esa mi;ksx djus okys dks gh mi;ksxdrkZ dgk tkrk gSA lwpuk lsok ds ifjis{; esa lwpuk&mi;ksxdrkZ in dk gh mi;ksx vktdy fd;k tk jgk gS tks xzaFkky;ksa esa Hkh izpfyr gks x;k gS] tgkW ikBd in dk mi;ksx vR;f/kd gksrk gSA foYlu us mi;ksxdrkZ dh vo/kkj.kk esa O;kid O;fDrxr izo`fRr;ksa dks lfEefyr fd;k gS] ysfdu Kku@lwpuk ds lrr~ ,oa fu;fer :Ik esa mi;ksx djus okys rFkk vko’;drkuqlkj blds lEHkkfor mi;ksxdrkZ dks gh lwpuk mi;ksxdrkZ ekuk tkrk gSA

xzaFkky; ds lalk/kuksa fnu&izfrfnu o`f) gks jgh gSA orZeku ifjos’k esa xzaFkky; ,d u;k vkdkj ys pqdk gSA ftl izdkj xzaFkky; ds vkdkj esa ifjorZu gks jgk gS] mlh izdkj xzaFkky; mi;ksxdrkZ ds lwpuk vko’;drkvksa esa Hkh ifjorZu gksrk tk jgk gSA bl izdkj xzaFkky;h ds lkeus lcls cM+h pqukSrh gS fd lHkh mi;ksxdrkZ dh lwpuk vko’;drkvksa dks iw.kZ djs rks dSls\

3- v/;;u dk mn~ns’; (Objective of Study)

        fdlh Hkh dk;Z dks djus ds ihNs dksbZ u dksbZ mn~ns’; vo’; gksrk gS fcuk mn~ns’; ds dk;Z dks djuk vFkZghu gks tkrk gSA izLrqr v/;;u dk Hkh mn~ns’; gS ftlesa vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; ds lwpuk mi;ksxdrkZvksa dh larqf"V dk v/;;u fd;k x;k gSA izLrqr v/;;u dk mn~ns’; fuEufyf[kr gS %&

1-     vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; esa mi;ksxdrkZvksa }kjk xzaFkky; tkus dh vko`fRr dks tkuukA

2-     vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; esa mi;ksxdrkZvksa }kjk xzaFkky; mi;ksx ds mn~ns’; dks tkuukA

3-     vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; esa lwpuk mi;ksxdrkZvksa dks nh tkus okyh lsokvksa ds ckjs esa tkuukA

4-     vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; esa miyC/k lalk/kuksa ds mi;ksx ls larqf"V ds Lrj dks tkuukA

4- v/;;u dk {ks= (Scope of Study)

izLrqr v/;;u ^^vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; esa lwpuk mi;ksxdrkZvksa dh larqf"V^^ dk v/;;u fd;k x;k gSA blds varxZr xzaFkky; mi;ksxdrkZvksa dh lwpuk ds mi;ksx dk mn~ns’;] lsokvksa dh larqf"V rFkk lalk/kuksa ds mi;ksx ds nkSjku vkus okyh leL;kvksa vkfn dk v/;;u fd;k x;k gSA blds fy, vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj xzaFkky; ds 100 mi;ksxdrkZvksa dks iz’ukoyh forfjr fd;k x;k Fkk] ftlesa 75 iz’ukoyh Hkjdj okil izkIr gqbZA

5- 'kks/k izfof/k (Research Methodology)

izLrqr v/;;u mi;ksxdrkZ larqf"V ij vk/kkfjr gSA blds fy, losZ{k.k fof/k dk iz;ksx fd;k x;k gSA rF; laxzg.k ds fy, iz’ukoyh i)fr dk mi;ksx fd;k x;k gS rFkk vkadM+ksa ds laxzg.k ds fy, vf[ky Hkkjrh; vk;qfoZKku laLFkku jk;iqj ds xzaFkky; ds lwpuk mi;ksxdrkZvksa dks iz’ukofy;ksa dk forj.k fd;k x;kA vkadM+ksa ds laxzg.k ds Ik’pkr~ lkj.kh;ksa ds ek/;e ls fo’ys"k.k fd;k x;k gSA

6- vkadM+ksa dk fo’ys"k.k (Data Analysis)

        vf[ky Hkkjrh; vk;qfoZKku laLFkku ds xzaFkky;ksa ds lwpuk mi;ksxdrkZvksa dh larqf"V dks lkj.kh ds ek/;e ls n’kkZ;k x;k gS %&

lkj.kh dzekad 01

Lkkj.kh dzekad 1 ls Kkr gksrk gS fd 46.7% mi;ksxdrkZ xazFkky; jkst tkrs gSa] 30-7% mi;ksxdrkZ g¶rs esa nks ckj tkrs gSa 12% mi;ksxdrkZ g¶rs esa ,d ckj tkrs gaS] 04% mi;ksxdrkZ ekg esa ,d ckj gh xzaFkky; tkrs gSa ogh]a 6-6% mi;ksxdrkZ dHkh dHkh gh xzaFkky; tkrs gSaA

lkj.kh dzekad 02

Lkkj.kh dzekad 2 ls Kkr gksrk gS fd 94.7% mi;ksxdrkZ xzaFkky; dk mi;ksx i<+kbZ djus ds fy, djrs gSa] 44%  mi;ksxdrkZ bZ&ykbZczsjh mi;ksx ds fy,] 24% mi;ksxdrkZ MVkcsl [kkstus ds fy,] 48% mi;ksxdrkZ ikB~;dze ls lcaf/kr lkexzh [kkstus ds fy, rFkk 25.3%  mi;ksxdrkZ if=dk ;k lekpkj i= i<+us ds fy, xzaFkky; dk mi;ksx djrs gaSA

lkj.kh dzekad 03

Lkkj.kh dzekad 3 ls Kkr gksrk gS fd 89.3% mi;ksxdrkZ xzaFkky; ds iqLrd vkxe fuxZe lsok dk mi;ksx djrs gS] 28% mi;ksxdrkZ xzaFkky; ds lanHkZ lsok] 17.3% mi;ksxdrkZ xzaFkky; ds fcfCy;ksxzkQh lsok] 53.3% mi;ksxdrkZ xzaFkky; ds QksVksdkWih lsok] 12% mi;ksxdrkZ xzaFkky; ds iqLrd vkj{k.k lsok rFkk 6.67% mi;ksxdrkZ lekpkj i= drju lsok dk mi;ksx djrs gaSA

lkj.kh dzekad 04 ¼cgqfodYih; mRrj½

Lkkj.kh dzekad 4 ls Kkr gksrk gS fd 50.40% mi;ksxdrkZvksa dks xzaFkky; ls baVjusV dh lqfo/kk izkIr gksrh gS] 3.25% mi;ksxdrkZvksa dks baVjusV dh lqfo/kk vius foHkkx ls izkIr gksrh gSA  46.34% mi;ksxdrkZvksa dks baVjusV dh lqfo/kk vius ?kj ls izkIr gksrh gSA 

Lkkj.kh dzekad 05

Lkkj.kh dzekad 5 ls Kkr gksrk gS fd 65.34% mi;ksxdrkZ xzaFkky; esa miyC/k lalk/ku ls larq"V gS] 10.66% mi;ksxdrkZ cgqr larq"V gS] 9.34% mi;ksxdrkZ vlarq"V gS ogh]a 14.66% mi;ksxdrkZ us dg ugha ldrs dgkA  

fu"d"kZ %&

1.      46.7% mi;ksxdrkZ xazFkky; jkst tkrs gSa] 30-7% mi;ksxdrkZ g¶rs esa nks ckj tkrs gSa 12% mi;ksxdrkZ g¶rs esa ,d ckj tkrs gSa] 04% mi;ksxdrkZ ekg esa ,d ckj gh xzaFkky; tkrs gSa ogh] 6-6% mi;ksxdrkZ dHkh dHkh gh xzaFkky; tkrs gSaA

2.      94.7% mi;ksxdrkZ xzaFkky; dk mi;ksx i<+kbZ djus ds fy, djrs gSa] 44%  mi;ksxdrkZ bZ&ykbZczsjh mi;ksx ds fy,] 24% mi;ksxdrkZ MVkcsl [kkstus ds fy,] 48% mi;ksxdrkZ ikB~;dze ls lcaf/kr lkexzh [kkstus ds fy, rFkk 25.3%  mi;ksxdrkZ if=dk ;k lekpkj i= i<+us ds fy, xzaFkky; dk mi;ksx djrs gSaA

3.      89.3% mi;ksxdrkZ xzaFkky; ds iqLrd vkxe fuxZe lsok dk mi;ksx djrs gSa] 28% mi;ksxdrkZ xzaFkky; ds lanHkZ lsok] 17.3% mi;ksxdrkZ xzaFkky; ds fcfCy;ksxzkQh lsok] 53.3% mi;ksxdrkZ xzaFkky; ds QksVksdkWih lsok] 12% mi;ksxdrkZ xzaFkky; ds iqLrd vkj{k.k lsok rFkk 6.67% mi;ksxdrkZ lekpkj i= drju lsok dk mi;ksx djrs gSaA

4.      50.40% mi;ksxdrkZvksa dks xzaFkky; ls baVjusV dh lqfo/kk izkIr gksrh gS] 3.25% mi;ksxdrkZvksa dks baVjusV dh lqfo/kk vius foHkkx ls izkIr gksrh gSA  46.34% mi;ksxdrkZvksa dks baVjusV dh lqfo/kk vius ?kj ls izkIr gksrh gSA 

5.      Lkkj.kh dzekad 5 ls Kkr gksrk gS fd 65.34% mi;ksxdrkZ xzaFkky; esa miyC/k lalk/ku ls larq"V gaS] 10.66% mi;ksxdrkZ cgqr larq"V gSa] 9.34% mi;ksxdrkZ vlarq"V gS ogh] 14.66% mi;ksxdrkZ us dg ugha ldrs dgkA

xzaFk lwph %&

1-     lwn] ,l- ih- izys[ku ,oa lwpuk foKku- t;iqj % jkt ifCyf’kax gkml] 1994- eqfnzr-

2-     'kekZ] izgykn- iqLrdky; ,oa lwpuk foKku- t;iqj % ;qfuoflZVh ifCyds’kUl] 2003- eqfnzr-

3-     f=ikBh] ,l- ,e- izys[ku ,oa lwpuk lsok,W rFkk usVodZ- vkxjk % okbZ ds ifCy’klZ] 2004- eqfnzr-

4-     iou] m"kk ,oa xqIrk] iou dqekj- lanHkZ lsok ,oa lwpuk L=ksr- t;iqj % vkj ch ,l , ifCy’klZ] 1998- eqfnzr-

5-     Dasgupta, R.K. Users and Library & Information Service. Calcutta: IASLIC, 1965. Print.

6-      www.aiimsraipur.edu.in